Salesforce Service Cloud is the CRM platform to provide services and support to customers. The Service Cloud is a great customer service platform to give fast and more personalized services virtually via any possible platform such as phone, email, instant messaging, Twitter, Facebook, or other social platforms. With the help of the Service cloud, customers can reach customer support from any platform and get support. Salesforce service cloud offers businesses the more vital services that help expand the maintenance and consumer contentment. It helps businesses by enabling them to solve customer issues and requirements through different channels. Salesforce service cloud is a SaaS service, which is built on the Salesforce customer success platform. It provides a 360-degree view to provide smarter, faster, and personalized services to the customers. The service cloud is built on different salesforce matrices such as average cases per day, cases by issues, resolution time per customer, etc.